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Returns Policy

Not completely satisfied with your purchase? No problem! We’ve made returns just as easy as ordering. Here’s everything you need to know:

Our Return Policy

  • You can return your order within 14 days.
  • Products must be unopened and unused.
  • Return shipping costs are at your own expense.

How to Return Your Order

  1. Register Your Return

    • Use the email address info@euroskincosmetics.com to notify us about your return.
    • Include your order number, the products you are returning, and the reason for the return (this helps us improve our service).

  2. Package Carefully

    • Use the original packaging.
    • Include the completed return form.
    • Ensure products are unopened.

  3. Ship the Return

    • Send your package to our return address. Tip: Keep your shipping receipt until your return is processed.

  4. Refund

    • Once we’ve received your return:
      • We’ll inspect the returned items.
      • You will receive a confirmation email.
      • A refund will be issued to your account within 7 business days.

 

Frequently Asked Questions

Can I return an opened product?
Unfortunately, we can only accept returns of unopened products due to hygiene and quality standards.

What if my product is damaged upon arrival?
This shouldn’t happen! Please contact us right away, and we will resolve the issue for you.

How do I know if my return has been received?
You will receive an email from us once we’ve received your return and when we’ve processed your refund.